Privacy Policy

1. Introduction

Welcome to WABCRM ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our website and in using our products and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our services
• Business Transfers: In connection with any merger, sale, or acquisition
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: When you explicitly authorize us to share your information

AI-Assisted Features

WABCRM uses artificial intelligence in two ways. Where an AI feature involves sending personal data to a third-party AI provider, we describe it below.

• Automated replies and triage (configured by the business): A business that uses WABCRM may enable an AI assistant that automatically replies to and routes incoming WhatsApp messages before a human agent takes over (shown in the app as "Auto-reply" and "AI handed off"). Where enabled, the content of incoming messages is processed by a third-party AI provider — by default Groq, and a business may configure another provider such as Anthropic — to generate the reply and routing decision. This is a server-side feature controlled by the business account owner.
• AI chat summary in the agent app (optional, opt-in): In the WABCRM Agent app, an agent may choose to generate an AI summary of a conversation. This is off by default; the app discloses what is sent (the customer's recent messages) and to whom (Anthropic), and asks the agent's permission before any data is shared. It can be turned off at any time in Settings, and summaries are generated only on demand.
• AI providers process this content only to provide the feature and do not use it to train their models.
• All data is encrypted in transit.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• End-to-end encryption for sensitive data
• Secure socket layer (SSL) technology
• Regular security audits and updates
• Access controls and authentication
• Data backup and disaster recovery procedures

6. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Rectify inaccurate or incomplete data
• Request deletion of your personal data
• Object to processing of your personal data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at: