Refund Policy
1. Overview
At WABA, we strive to provide excellent service and ensure customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for our subscription services.
2. Free Trial Period
We offer a 14-day free trial for all new users. During this trial period, you can use all features of your selected plan without any charge. No credit card is required to start the trial. If you cancel before the trial ends, you will not be charged.
3. Refund Eligibility
3.1 30-Day Money-Back Guarantee
If you are not satisfied with our service within the first 30 days of your paid subscription, you may request a full refund. This guarantee applies to your first subscription payment only.
3.2 Refund Requests
To request a refund, please contact our support team at refunds@waba.com with:
- Your account email address
- Reason for refund request
- Transaction ID or invoice number
4. Refund Processing
4.1 Processing Time
Once your refund request is approved, we will process the refund within 5-10 business days. The refund will be issued to the original payment method used for the transaction.
4.2 Refund Amount
Refunds will be issued for the full amount paid, minus any usage-based charges (such as message credits used beyond the plan limit) if applicable.
5. Non-Refundable Items
The following are not eligible for refunds:
- Subscriptions cancelled after the 30-day money-back guarantee period
- Usage-based charges (message credits, API calls beyond plan limits)
- Add-on services or custom development work
- Subscriptions that have been active for more than 30 days
- Accounts terminated for violation of Terms of Service
6. Subscription Cancellation
6.1 How to Cancel
You can cancel your subscription at any time through your account settings. Cancellation will take effect at the end of your current billing period. You will continue to have access to the Service until the end of your paid period.
6.2 No Partial Refunds
If you cancel your subscription after the 30-day money-back guarantee period, you will not receive a refund for the remaining days of your billing period. Your access will continue until the end of the paid period.
7. Chargebacks
If you file a chargeback or dispute with your payment provider, we reserve the right to suspend or terminate your account immediately. We encourage you to contact us directly to resolve any billing issues before initiating a chargeback.
8. Special Circumstances
We may consider refund requests beyond the 30-day period in exceptional circumstances, such as:
- Technical issues that prevented you from using the Service
- Billing errors on our part
- Duplicate charges
- Service outages lasting more than 48 hours
All such requests will be reviewed on a case-by-case basis.
9. Contact for Refunds
For refund requests or questions about this policy, please contact us at:
Email: refunds@waba.com
Support: support@waba.com
Response Time: Within 24-48 hours
10. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. We encourage you to review this policy periodically.